Privacy Policy

Information We Collect

We gather details that allow us to deliver a smooth and secure gaming experience. When you register an account, we may ask for your full name, date of birth, email address, postal address, telephone number, and government-issued identification to verify your identity and meet regulatory obligations.

Financial information such as payment card numbers or e-wallet details is collected only as needed to process deposits and withdrawals. We also automatically receive technical information whenever you visit or play on our site, including your IP address, browser type and version, device operating system, pages viewed, time spent on the platform, and referral sources.

How We Use Your Information

Your personal information helps us create and manage your account, process transactions, provide customer support, and improve our games and services. We also use it to communicate important updates, send promotional offers when you have chosen to receive them, and detect and prevent fraud or other suspicious activity.

Technical and usage data allows us to analyse player behaviour, customise your experience, maintain the security of our systems, and meet legal and licensing requirements in the jurisdictions where we operate.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it with carefully selected service providers who assist us with payment processing, identity verification, hosting, analytics, marketing, and customer support. All such partners are contractually required to keep your data secure and use it only for the purposes we specify.

Information may also be disclosed when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Roby Casino, our players, or the public. In the event of a business transfer such as a merger or acquisition, your information may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our website and games use cookies and similar technologies to remember your preferences, maintain your session, measure performance, and deliver relevant content. These may include strictly necessary cookies that enable core functions, performance cookies that help us understand how the site is used, and marketing cookies that allow us to show offers aligned with your interests.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of the platform.

Data Security

We maintain reasonable and appropriate technical and organisational safeguards to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. However, no system can guarantee complete security, and we encourage you to use strong passwords and keep your login details confidential.

Your Rights and Choices

You have the right to access the personal information we hold about you, ask for corrections if it is inaccurate, request deletion where permitted, and object to or restrict certain types of processing. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

To exercise these rights, please reach out to us using the contact details provided below. We will respond within a reasonable timeframe and may ask for identification to protect your privacy.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

International Transfers

Some of our service providers may be located outside Canada. When we transfer your information to another country, we take steps to ensure it receives an adequate level of protection consistent with Canadian privacy standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at [email protected]. We will make every effort to address your inquiry promptly and transparently.

This policy is effective as of January 2025 and applies to all users of Roby Casino in Canada.